Day One FixesKnown issueFixUpdated · 19 replies on Steam
FINAL FANTASY XIV Online: Crashing Ramdomly? **Updated, Ty SE for Fixing My Problem** (Workarounds)
Short answer
No confirmed fix yet. Players suggest: I looked through some of the solutions and none really applied to me because it didn't work or I have already tried it.
How to fix it
- Post your issue in the official technical support forums to get direct assistance from support staff.
- Test whether staying logged in for a couple of hours works on alternative, rarely played characters. If alternative characters do not crash, the issue may be tied to local settings on your main character.
- Delete your character's local folder on your PC to reset custom settings such as your HUD, hotbars, and gearsets. Note that this will not delete your actual character, as those are not saved locally.
- Try reinstalling the game on a different drive.
If it still doesn't work
- Wait for official responses and updates from customer support regarding your technical support forum post.
- Consider playing the game on a PlayStation 5 console instead of your PC.
What players reported
I just came back to the game about a week ago. I get random crashes all the time. I never had this problem before and do not have this problem in any other games I play. Sometimes it happens right when I log in, sometimes after 5 mins, sometimes not for an hour, but rarely longer than that. I get at least one crash an hour, if not more. I have uninstalled an reinstalled on different drives. I…
What players suggest
I went ahead and posted in the official Tech Support forums. I looked through some of the solutions and none really applied to me because it didn't work or I have already tried it. I didn't see many others crashing, so this gives me hope I can get this fixed. I guess I could always try playing of PS5 but getting used to a controller might be fun, or frustrating. Anyways, I'll post updates.
Yeah I will and thats fine. I've just been really wanting to play and if thats the only way i can, then I might bite the bullet. I will wait to see what support says. One thing I did find out is that I can log into two other random toons I made a long time ago, but don't play. I ran around with them in Limsa Lominsa and played fine. My main is logged out in Doman Enclave and it crashes…
Did you test staying logged in with these characters for a couple of hours? If it's not happening to them it might be something wrong with your main character's settings stored locally. You could try to delete you character's folder on your PC. It won't delete your character, since those are not saved locally, but it will reset any custom settings you made, like HUD, hotbars, gearsets and stuff…
Did this work for you?
Source: original Steam Community discussion. Quotes are shortened; all credit goes to the posters. Tags: crash, controller, multiplayer, quest