Known issueHow-toUpdated · 11 replies on Steam

FINAL FANTASY XIV Online: Can You Get a New CD Key?

Short answer

No confirmed fix yet. Players suggest: Download free trial via steam and try to log in.

What you need to know

Players who lose access to an older Square Enix account linked to Steam often run into issues regarding the required CD key. Because CD keys can generally only be used once per account, reusing a previously redeemed key on a new email or profile is not officially supported. There is currently no confirmed fix from developers for this specific licensing conflict, but other players share workarounds to test.

Step by step

  1. Create a brand new free trial account using a fresh, unassociated email address.
  2. Download the free trial version of the game through Steam.
  3. Attempt to log into the launcher using your new trial credentials.

Tips

  • Pay close attention to any specific error numbers that appear during the login process if the launcher blocks your access.
  • Keep in mind that downloading the trial via Steam locks that specific Steam installation to the first Square Enix account it registers with, which can cause login restrictions if you try to swap accounts later.

What players reported

I bought the steam version years ago and linked it to my (then) e-mail adres. However, I wanted to try out the game again recently but the problem was that my old e-mail which I used the CD key with, got hacked and deleted my FFXIV account. Now, I linked a different Square Enix e-mail to the Steam version and can't use the CD key anymore, which I forgot you had to use a CD key upon starting up…

Naraka, original post

What players suggest

make new trial account and new email for it. Download free trial via steam and try to log in.

fracs

make new trial account and new email for it. Download free trial via steam and try to log in. I have already tried that, the launcher still won't let me log in to another account

Naraka

I have already tried that, the launcher still won't let me log in to another account what was the error number that you get while login?

fracs

Did this work for you?

Source: original Steam Community discussion. Quotes are shortened; all credit goes to the posters.

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