Known issueFixUpdated · 11 replies on Steam
EA SPORTS FC 26: FC 26 Closes with No Error Right After "Retrieving Data from Server"… (Workarounds)
Short answer
No confirmed fix yet. Players suggest: Check if there are any pending security prompts, unaccepted terms/updates, or regional verification banners.
The problem
Summary: FC 26 closes to desktop with no error message every time it connects to EA online. Offline mode works fine. country : Thailand Steps to reproduce: 1. Launch FC 26 from Steam. 2. The game shows "connecting to the EA Servers...". 3. Then "Retrieving data from server. Please wait..." appears, a spinner shows for a few seconds, and the game closes. Expected: The game connects and loads the…
What players suggest
Hey @YoungShark, First off, massive props for the detailed breakdown and technical logs. Knowing that it’s a clean exit code 0 right during the cloud profile sync (and that offline mode runs without issue) narrows this down immensely to cloud profile / account synchronization rather than standard hardware, graphics, or network routing. Since local Squads and Settings have already been wiped…
Thanks for testing those and confirming the results so quickly. Tthere's one more local test worth trying to see if we can bypass that cloud check completely: Try turning off Cloud Saves directly in the EA App: click the menu icon in the top-left corner > Settings > Application, and toggle "Cloud saves" off. After that, launch the game again to see if it skips pulling down that remote data and…
Thank you so much for your help, and sorry for the trouble! I checked the EA app that runs in the background with my Steam version (EA app version 13.796.0.6309) under Menu > Settings > Application, but I can't find a "Cloud saves" option there or in any other settings tab. Is this option missing only for me, or is it not available in this version of the EA app? Also, when I renamed my local FC…
Did this work for you?
Source: original Steam Community discussion. Quotes are shortened; all credit goes to the posters. Tags: crash, save, multiplayer, mods