Day One FixesKnown issueFixUpdated · 122 replies on Steam
Apex Legends: Ash Is Locked (Workarounds)
Short answer
Suggested fix (unconfirmed): Share your EA username in the thread so support can look into your account. Alternatively, contact EA Help directly to restore access if you unlocked her previously.
The problem
Played Ash all the other seasons, and at the start of Season 25 it says it's locked, but I unlocked her before. Also there is no icon in the UI of option to unlock the Ash, which I've actually unlocked and played normally before Season 25 update.
What players suggest
Since the Season 25 update, Ash in the legends menu is locked, which I was able to play all other Seasons. It happened to me, but not to many other players. It says it's locked like it was never unlocked, even when I played her other seasons, and unlocked her long time ago. when I select on the Ash in the legends menu, it asks me for unlocking her, after I click on her there's no icon for…
Thanks for the update. I'll send another remind you and update you when I have new information.
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Source: original Steam Community discussion. Quotes are shortened; all credit goes to the posters.